Terms of Service

Last updated: October 9, 2026

Overview

These Terms of Service describe the use of the Printer Parts Exchange website and purchases made through our store. By using the website or placing an order, you agree to these terms and the store policies linked below. Our online store is hosted by Shopify.

Using Our Store

Provide accurate billing, shipping, and contact information when ordering. Use the website lawfully and do not interfere with its operation, attempt unauthorized access, or submit fraudulent orders. Keep your account credentials secure and contact us if you believe your account has been misused.

Products & Compatibility

Our catalog includes OEM, refurbished, and aftermarket printer parts. Review the part number, condition, printer compatibility, and any exchange requirements in the listing before ordering. If you are unsure which part you need, contact us before purchasing. Manufacturer names and part numbers are used to identify products and compatibility.

Orders, Prices & Payment

Prices are displayed in U.S. dollars. Applicable taxes and shipping charges are shown at checkout. Product availability can change. If an availability, pricing, or description error affects your order, we will contact you to explain the issue and available options before proceeding with a change. Contact us promptly if you need to change or cancel an order; we will check its fulfillment status.

Shipping

U.S. UPS Ground shipping is $21 for orders weighing 0–4 lbs and $26 for orders weighing over 4 lbs. UPS 2nd Day Air is $49 when available at checkout. U.S. orders over $400, starting at $400.01, qualify for free standard shipping. Expedited service remains a paid option. Available services and the final charge are displayed at checkout.

Carrier transit begins after shipment. Contact us before ordering if you need a part by a specific date. See Shipping Information for details and Track Order for tracking help.

Returns & Exchanges

We offer a 30-day return window from delivery. Returns are subject to a 20% restocking fee. Contact us within the return window and obtain instructions before sending a part back. Include your order number, part number, reason for the return, and whether the part has been installed. We will confirm eligibility, the return destination, shipping arrangements, and refund or exchange details. See Returns & Exchanges.

90-Day Warranty

Printer Parts Exchange provides a 90-day warranty from delivery. If you experience a product problem during this period, contact us with your order number, printer model, part number, installation details, and a description of the problem. We will review the issue and explain the applicable claim process. See Warranty & Product Support.

Core Exchanges

Products sold on an exchange basis may require the return of the corresponding used assembly or core. Confirm the acceptable core, return deadline, any core charge or credit, and return shipping arrangements for the specific product before ordering. See Core Exchanges.

Technical Support

Send the exact printer model, symptoms, error codes, and any relevant part numbers when requesting help. Follow the printer manufacturer's installation and safety instructions. Visit Tech Support for help identifying parts and troubleshooting.

Privacy & Third-Party Links

Our Privacy Policy explains how personal information is handled. Links to third-party websites are provided for convenience; those websites have their own terms and privacy practices.

Updates & Customer Rights

We may update these terms by posting a revised version with a new update date. Changes apply prospectively and do not alter the terms of an existing order without your agreement. Nothing in these terms limits rights or remedies that cannot be excluded under applicable law.

Contact Us

Questions about these terms, orders, returns, or warranty support can be sent to cshelp@printerparts-exchange.com. You can also use our Contact page.

Printer Parts Exchange — Quietly Keeping Printers Running.