Warranty & Product Support

Help with Your Printer Part

If you experience a problem with a part purchased from Printer Parts Exchange, email cshelp@printerparts-exchange.com with your order number, part number, printer model, installation date, and a description of the issue. Include error codes and photos or video when useful.

90-Day Warranty

Printer Parts Exchange provides a 90-day warranty from the date of delivery. If you experience a problem during this period, contact us with your order information so we can review the issue and explain the warranty claim process.

Diagnose the Issue

Similar symptoms can have different causes. Our Tech Support page explains what information to send so we can help identify the problem and the correct next step.

Before Sending a Part Back

Contact us for instructions before shipping a part for review. Keep the original part and packaging, and include your order information when contacting us. We will explain the applicable support or return process for your item.