Returns & Exchanges

30-Day Return Window

Printer Parts Exchange offers a 30-day return window from the date of delivery. Contact us within that window to arrange your return.

20% Restocking Fee

Returns are subject to a 20% restocking fee.

Need Help with a Return?

Contact Printer Parts Exchange at cshelp@printerparts-exchange.com before sending a part back. We will review your order and provide the applicable return instructions and destination.

What to Include

• Your order number and the part number.
• The reason for the return or exchange.
• Whether the part has been installed or used.
• Your printer model and any error messages.
• Photos of the part, packaging, or damage when relevant.

Incorrect, Damaged, or Problem Parts

If the item you received differs from your order, arrives damaged, or does not work as expected, contact us with the details above. Keep the part and packaging while we review the issue.

Return Terms & Instructions

Contact us to confirm return eligibility, responsibility for shipping, and refund or exchange arrangements for your specific item before shipping your return. Product warranty support is available for 90 days from delivery; see our warranty page for instructions.

Pack the Part Carefully

Retain the original packaging where available. Follow the return instructions we provide, protect the part for transit, and keep your shipment tracking information.

For exchange orders involving a used assembly, see Core Exchanges. For product problems, see Warranty & Product Support.